CAN I CANCEL MY ORDER?
If you wish to cancel your order, you will need to send a message to our customer care team via our contact form, including your order number. However, if your order has already been picked, packed or dispatched, it will not be possible to cancel it.
CAN I AMEND MY ORDER?
Once an order has been placed, it is not possible to amend it. We recommend placing a new order with us and returning the incorrect order.
CAN I CHANGE MY SHIPPING ADDRESS?
If you wish to change or amend your shipping address, you will need to send a request to our customer care team via our contact form including your order number. Do not forget to include the correct shipping address. However, if your order has already been picked, packed or dispatched, it will not be possible to change or amend it.
I DIDN’T RECEIVE AN EMAIL CONFIRMATION WHEN I PLACED MY ORDER. WHAT SHOULD I DO?
If you did not receive an email confirmation after placing an order, we firstly recommend checking your junk and spam email folders. If you are still unable to locate it, please send our customer care team a message via our contact form so that we can identify the issue and send you a new order confirmation email.
HOW CAN I TRACK MY ORDER:
want to know where your order is? click here to track your order
WHEN WILL PAYMENT BE DEBITED FROM MY ACCOUNT?
The payment for your order will be debited at the moment that the order is placed.
AM I CHARGED INTERNATIONAL BANK FEES WHEN ORDERING?
We would suggest when you shop on Reputation Studios to use your local currency if possible.
However, it's possible you may be charged an international transaction fee by your bank if you're shopping outside of your home country - this charge comes directly from your bank and is outside of our control.
We can't guarantee that when you place your order you won't be charged a fee. However, we've found that customers who shop with us in their own local currency seem to be less likely to be charged bank fees.
We're working behind the scenes to look at ways to reduce the likelihood of being charged international transaction fees.
WHAT CURRENCIES CAN I PAY IN?
Please select your currency from the top right hand corner of our e-store. This will automatically adjust the relevant currency.
HOW DO I PURCHASE A GIFT CARD?
If you wish to purchase a Gift Cards you will need to send a message to our customer care team via our contact form or drop us a line at firstname.lastname@example.org. Gift cards are delivered by email with instructions to redeem them at checkout.
MY TRACKING NUMBER DOES NOT WORK?
If your tracking number is not working, please contact our customer care team via our contact form. Оur customer care team will get this resolved for you as quickly as possible.
MY TRACKING NUMBER IS SHOWING THAT MY ORDER HAS BEEN DELIVERED WHEN IS HASN'T. WHAT SHOULD I DO?
Please check with your neighbours and anyone else living with you to see if they have received it on your behalf. Please also check in any safe places the parcel could have been left.
If you're still unable to locate the parcel, please contact you local DHL office ( please provide your waybill number) or our customer care team via our contact form.
CAN I REDIRECT MY PARCEL TO A DIFFERENT ADDRESS?
Once an order has been shipped, it is not possible for us to re-direct it to a new delivery address.
I'M STILL WAITING FOR MY ORDER
Has your estimated delivery date elapsed? Please allow a few extra days for your order to be delivered (especially during busy times). Our carriers are always doing their best to get your order to you, so make sure you keep an eye on your tracking link for the latest updates.
Please note that International Standard Shipping takes between 5 and 21 days.
If your order doesn’t arrive or is missing something, please let us know within 30 days of the date by which your order should have been delivered and we’ll do our best to help you. If you do not notify us within 30 days we will be unable to investigate or replace any missing items.