This Privacy Policy describes how www.reputation-studios.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

Device information

  • Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
  • Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
  • Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels 
  • Disclosure for a business purpose: shared with our processor Shopify.

Order information

  • Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number.
  • Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
  • Source of collection: collected from you.
  • Disclosure for a business purpose: shared with our processor Shopify, Mollie Payments, Stripe Payments, Klayvio & DHL.

Customer support information

  • Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number.
  • Purpose of collection: to provide customer support.
  • Source of collection: collected from you.
  • Disclosure for a business purpose: shared with our processor Shopify, Mollie Payments, Stripe Payments, Klayvio & DHL.

Minors

The Site is not intended for individuals under the age of 16. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

  • We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
  • We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Behavioural Advertising

As described above (in line with the preferences you have shared with us), we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

  • We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en.You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
  • We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

Use of Facebook Pixel

We use the Facebook Pixel from Facebook Inc (1 Hacker Way, Menlo Park, CA 94025, USA, or, if you are based in the EU, Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland) on the Site to ensure that our Facebook Ads match the your potential interest and do not have a nuisance effect. This allows us to track the effectiveness of Facebook ads for statistical and market research purposes by seeing whether you have been redirected to our Site after clicking on a Facebook ad (the so-called "conversion").

By using the Facebook pixel the Facebook ads will be displayed only to those Facebook users who have shown an interest in our Site or who are interested in certain products determined by the websites visited. The legal basis for the use of the Facebook pixel is Art. 6 paragraph 1, sentence 1, letter f of the GDPR. You have the right to object to the collection of your data by Facebook pixel, or your data to be used for the purposes of displaying Facebook ads. If you would like to obtain more information information about the Facebook pixel and how it works, please visit https://www.facebook.com/business/help/651294705016616

Using Personal Information

We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

Lawful basis

Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:

  • Your consent for behavioural advertising and sending newsletters;
  • The performance of the contract between you and the Site when you order products from the Site;
  • Compliance with our legal obligations when you order products from the Site;
  • For our legitimate interests, which do not override your fundamental rights and freedoms.

Retention

When you place an order through the Site, we will retain your Personal Information for our records for ten years which term is stipulated by law for storing invoices of clients.
We store your personal data provided for newsletter subscription, which is your e-mail address, until you remain subscribed for receiving of newsletters or until the we cease sending newsletters, whichever of the two circumstances comes first.

Automatic decision-making

If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.

We Do engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.

Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.

Services that include elements of automated decision-making include:

  • Temporary denylist of IP addresses associated with repeated failed transactions. This denylist persists for a small number of hours.
  • Temporary denylist of credit cards associated with denylisted IP addresses. This denylist persists for a small number of days.

    Your rights

    GDPR

    Right of access:

    If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below.

    Your Personal Information will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see Shopify’s GDPR Whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.

    Right to rectification:

    You have the right to obtain from us without undue delay the rectification of
    inaccurate personal data concerning you. Taking into account the purposes of the
    processing, the you have the right to have incomplete personal data completed,
    including by means of providing a supplementary statement.

    Right to erasure (‘right to be forgotten’):

    You have the right to obtain from us the erasure of personal data concerning you
    without undue delay and we have the obligation to erase personal data without
    undue delay where one of the stated in article 17 of the GDPR grounds applies.

    Right to restriction of processing:

    You have the right to obtain from us restriction of processing where one of the
    stated in article 18 of the GDPR grounds applies. If the processing has been
    restricted, such personal data shall, with the exception of storage, only be
    processed with your consent or for the establishment, exercise or defence of legal
    claims or for the protection of the rights of another natural or legal person or for
    reasons of important public interest of the Union or of a Member State. We will
    inform you before the restriction of processing is lifted.

    Right to data portability:

    You have the right to receive the personal data concerning you, which you have
    provided to us, in a structured, commonly used and machine-readable format and
    have the right to transmit those data to another controller without hindrance from
    the Provided to which the personal data have been provided, if the processing is
    based on consent or on a contract.

    Right to object:

    You have the right to object on grounds relating your particular situation, at any
    time to processing of personal data concerning you. According to Article 21,
    Paragraph 4 of the GDPR the right to object shall be explicitly brought to the
    attention of the individual and shall be presented clearly and separately from any
    other information. For compliance of this obligation, more information about the
    right to object, can be found in the section below titled “Right to object to
    processing of personal data”.

    Right of withdrawal of consent:

    You have the right at any time to withdraw the consent you have given for
    receiving newsletters. You may withdraw the given consent by choosing the
    " Unsubscribe " option when receiving a newsletter.

    Profiling rights:

    You have the right not to be subject to a decision based solely on automated
    processing, including profiling, which produces legal effects concerning you or
    similarly significantly affects you. 

    Right to be informed about the personal data breach:

    You have the right to be informed without undue delay about the personal data
    breach when the personal data breach is likely to result in a high risk to your rights
    and freedoms.

    Right to judicial and administrative protection:

    – Right to lodge a complaint with a supervisory authority
    Without prejudice to any other administrative or judicial remedy, you have the
    right to lodge a complaint with the supervisory authority, in particular in the
    Member State of your habitual residence, place of work or place of the alleged
    infringement if you consider that the processing of personal data relating to you
    infringes the GDPR.

    – Right to an effective judicial remedy against a supervisory authority
    Without prejudice to any other administrative or non-judicial remedy, you have the
    right to an effective judicial remedy against a legally binding decision of a
    supervisory authority concerning you. Proceedings against a supervisory authority
    shall be brought before the courts of the Member State where the supervisory
    authority is established.

    – Right to an effective judicial remedy against us or processor
    Without prejudice to any available administrative or non-judicial remedy,
    including the right to lodge a complaint with a supervisory authority, you have the
    right to an effective judicial remedy where you consider that your rights under the
    GDPR have been infringed as a result of the processing of your personal data in
    non-compliance with the GDPR. Proceedings against us or a processor shall be
    brought before the courts of the Member State where we or processor has an
    establishment. Alternatively, such proceedings may be brought before the courts of the Member State where you have your habitual residence.

    Right to compensation and liability:
    If you have suffered material or non-material damage as a result of an infringement
    of the GDPR you have the right to receive compensation from us or processor for
    the damage suffered. Court proceedings for exercising the right to receive
    compensation shall be brought before the courts of the Member State where we or processor has an establishment. Alternatively, such proceedings may be brought before the courts of the Member State where you have your habitual residence.

    Right to object of processing of personal data:

    You have the right to object on grounds relating to your particular situation, at any
    time to processing of personal data concerning you. According to Article 21,
    Paragraph 4 of the GDPR the right to object shall be explicitly brought to your
    attention and shall be presented clearly and separately from any other information. For compliance of this obligation, more information about the right to object, will be provided in this section of the Privacy Policy.

    You have the right to object on grounds relating to your particular situation, at any
    time to processing of personal data concerning you which is necessary for the
    performance of a task carried out in the public interest or in the exercise of official
    authority vested in us or processing is necessary for the purposes of the legitimate interests pursued by us or by a third party, except where such interests are overridden by your interests or fundamental rights and freedoms which require
    protection of personal data, in particular where you are a child, including profiling
    based on any of these provisions. We shall no longer process the personal data
    unless we demonstrate compelling legitimate grounds for the processing which
    override your interests, rights and freedoms or for the establishment, exercise or
    defense of legal claims. You can exercise this right by submitting a written request
    to us, either by post at the address specified below or by e-mail.

    Where personal data are processed for direct marketing purposes, you have the
    right to object at any time to processing of personal data concerning you for such
    marketing, which includes profiling to the extent that it is related to such direct
    marketing. Where you object to processing for direct marketing purposes, the
    personal data shall no longer be processed for such purposes. You can exercise this right by submitting a written request to us, either by post at the address specified below or by e-mail requiring to stop sending you marketing information or by clicking the unsubscribe link contained at the bottom of the e-mail we send to you.

    CCPA

    If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below.

    If you would like to designate an authorized agent to submit these requests on your behalf, please contact us at the address below.

    Cookies

    A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

    We use the following cookies to optimize your experience on our Site and to provide our services.

    Cookies Necessary for the Functioning of the Store

    Name Function
    _ab Used in connection with access to admin.
    _secure_session_id Used in connection with navigation through a storefront.
    cart Used in connection with shopping cart.
    cart_sig Used in connection with checkout.
    cart_ts Used in connection with checkout.
    checkout_token Used in connection with checkout.
    secret Used in connection with checkout.
    secure_customer_sig Used in connection with customer login.
    storefront_digest Used in connection with customer login.
    _shopify_u Used to facilitate updating customer account information.

    Reporting and Analytics

    Name Function
    _tracking_consent Tracking preferences.
    _landing_page Track landing pages
    _orig_referrer Track landing pages
    _s Shopify analytics.
    _shopify_fs Shopify analytics.
    _shopify_s Shopify analytics.
    _shopify_sa_p Shopify analytics relating to marketing & referrals.
    _shopify_sa_t Shopify analytics relating to marketing & referrals.
    _shopify_y Shopify analytics.
    _y Shopify analytics.


    The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

    You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

    Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as www.allaboutcookies.org.

    Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.

    Do Not Track

    Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

    Changes

    We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

    Contact

    For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at reputationstudiosoffice@gmail.com or by mail using the details provided below:

    Our full details are:

    Full name of legal entity: CF Studio Ltd
    Company number: 203207369
    Email address: reputationstudiosoffice@gmail.com
    Postal address: 10 Poruchik Hristo Toprakchiev street, Postal Code 1528 NPZ Iskar, Sofia , Bulgaria