Shipping & Customs
- Orders are processed Monday–Friday, excluding public holidays. Please allow 1–2 business days for processing.
- Ensure your delivery address is correct before placing your order — we cannot amend it once confirmed.
- We cannot deliver to freight forwarding addresses, PO Boxes, APO/FPO, or U.S. territories.
| Country | Estimated Delivery | Cost |
|---|---|---|
| Germany* | 1–2 business days | FREE over €130 |
| Netherlands | 1–2 business days | FREE over €130 |
| Austria | 1–2 business days | FREE over €130 |
| Belgium | 1–2 business days | FREE over €130 |
| France* | 1–2 business days | FREE over €130 |
| Spain | 1–2 business days | FREE over €130 |
| Italy | 1–2 business days | FREE over €130 |
*Orders placed before 10:00 AM EET to Germany, France, and the United Kingdom may be delivered within 24 hours.
*DHL Express is not available for Czech Republic, Romania, Greece, Croatia, Hungary, Poland, Slovakia, and Slovenia. Standard Shipping applies for these countries.
Standard shipping is FREE over €130 for all EU countries.
| Country | Standard Carrier | Estimated Delivery |
|---|---|---|
| Germany | Hermes | 2–4 business days |
| Netherlands | PostNL | 5–7 business days |
| Austria | DPD | 3–5 business days |
| Belgium | PostNL | 4–6 business days |
| France | Colissimo | 4–6 business days |
| Spain | CTT Express | 5–7 business days |
| Italy | Poste Italiane | 4–7 business days |
| Czech Republic, Romania, Greece, Croatia, Hungary, Poland, Slovakia, Slovenia | DPD Standard | 1–3 business days |
| Region | Carrier | Estimated Delivery | Cost |
|---|---|---|---|
| United Kingdom | Spring (Standard) DHL Express |
7–9 business days 1–3 business days |
FREE over €130 Calculated at checkout |
| USA | DHL Express | 1–3 business days | FREE over €130 Orders over €1,000: calculated at checkout |
| Canada | DHL Express | 1–3 business days | FREE over €130 Orders over €1,000: calculated at checkout |
| Nigeria & Ghana | DHL Express | 1–3 business days | See rate table below |
| Worldwide | DHL Express | 1–3 business days | FREE over €130 Orders over €1,000: calculated at checkout |
*We currently cannot ship to Russia, Ukraine, or Israel.
DHL Express is the only available shipping method for these destinations. Rates are based on order value:
| Order Value | Shipping Fee |
|---|---|
| €0 – €109.99 | €25.00 |
| €110 – €199.99 | €30.00 |
| €200 – €799.99 | €40.00 |
| €800 and over | €70.00 |
European Union
No import duties, fees, or taxes apply to EU orders.
USA
United Kingdom
No import charges apply on orders up to £135 / €157.14. For orders above this threshold, UK import VAT (20%) and any applicable duties are payable by the recipient upon delivery. These charges are handled by the courier and are outside our control.
Canada
Import duties apply for orders over €20. Charges are collected by the courier and must be paid by the recipient.
All Other Destinations
Duties and taxes vary by country and are the responsibility of the recipient. We recommend checking with your local customs office before ordering.
Please check the following before contacting us:
- Check your dispatch confirmation email and tracking link.
- Look out for delivery attempt notices — your parcel may be held at a local depot.
- Check whether someone at your address has already accepted the delivery.
Still no luck? Contact the carrier directly and email us at help@reputation-studios.com.