Shipping Policy

  • allow 1-3 business days for your order to be processed
  • DHL Express Shipping available worldwide & will arrive in 1-3 days once shipped
  • international standard shipments will ship via DHL Globalmail & other international couriers 
  • you will receive a shipment notification e-mail with tracking once your order has shipped

Service

Cost

Delivery Time

DHL Express Shipping

€8-10

1-3 Days

International Standard Shipping

€5-8

5-21 Days

DHL Express Shipping (Germany)

€8-10

1-3 Days

 

PO Boxes, APO/FPO & U.S Territories

  • we are unable to deliver to PO Boxes and APO/FPO or U.S territories
  • please provide an alternative address, where we can send your parcel

UK Shipping Policy

What extra delivery fees do I have to pay post-Brexit when buying online?

  • After 1st of January 2021, if your order costs £135 or more , your shipment will be subject to import VAT fees on top of the order price.
What is import VAT fee?

This is a fee currently paid on goods sent to the UK from abroad, but instead of the normal VAT you would pay at the checkout for your items, you’ll pay ‘import VAT’ on the total cost of the item and shipping and handling costs accrued when the courier brings the purchase to the UK. The usual UK Import VAT rate is 20%.

 If you’re unsure if the items you are ordering might attract any customs duties, please contact us at reputationstudiosoffice@gmail.com before you buy.

 International Shipping Policies

  • allow 1-3 business days for your order to be processed and shipped
  • all international orders are shipped via DHL Express, Globalmail & other international couriers
  • DHL Express orders are delivered within 1-3 days from the date that is shipped

Customs, Duties & Taxes

  • all EU orders will NOT be subject to any import duties, fees & taxes
  • for orders outside the EU any import duties, fees & taxes are the responsibility of the customer.
  • Customs authorities require that we state the value of your order directly on your package. Customs agents have the right to release or deny release of your package, ask for additional information and in rare cases, they may also delay delivery.

International returns initiated due to refusal to pay duties and taxes will be subject to a €20.00 restocking fee which will be deducted from the refund amount.