Returns
- all you need to do is let us know within 14 days of receiving your order
- click here or go to the bottom of our website under the ‘Returns Center’
- all returns will be refunded either via store credit in the form of an e-gift card code or fully refunded depending on location*
International Returns
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You can arrange a return to us via your local postal service.
We’ve setup a deal with DHL Express to pickup the package from any address of your choice & return it to us within 1-3 working days.
The returns aren’t free but the costs come out cheaper than sending it back via your local post office. - click here or go to the bottom of our website under the ‘Returns Center’ to setup a Return.
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All International customers will get refunded in the form of an e-gift card code only*
European Union Returns
- You can arrange a return to us via your local postal service or by clicking here to use our DHL service. The DHL return service costs €22.
- All European Union customers will get a full refund if returned within 14 days
- Standard Shipping will be refunded but express shipping costs are none refundable*
Shipping Policy
- allow 1-3 business days for your order to be processed
- DHL Express Shipping available worldwide & will arrive in 1-3 days once shipped
- international standard shipments will ship via DHL Globalmail & other international couriers
- you will receive a shipment notification e-mail with tracking once your order has shipped
|
Service |
Cost |
Delivery Time |
|
DHL Express Shipping |
€8-10 |
1-3 Days |
|
International Standard Shipping |
€5-8 |
5-21 Days |
|
DHL Express Shipping (Germany) |
€8-10 |
1-3 Days |
PO Boxes, APO/FPO & U.S Territories
- we are unable to deliver to PO Boxes and APO/FPO or U.S territories
- please provide an alternative address, where we can send your parcel
UK Shipping Policy
What extra delivery fees do I have to pay post-Brexit when buying online?
- After 1st of January 2021, if your order costs £135 or more , your shipment will be subject to import VAT fees on top of the order price.
This is a fee currently paid on goods sent to the UK from abroad, but instead of the normal VAT you would pay at the checkout for your items, you’ll pay ‘import VAT’ on the total cost of the item and shipping and handling costs accrued when the courier brings the purchase to the UK. The usual UK Import VAT rate is 20%.
If you’re unsure if the items you are ordering might attract any customs duties, please contact us at reputationstudiosoffice@gmail.com before you buy.
International Shipping Policies
- allow 1-3 business days for your order to be processed and shipped
- all international orders are shipped via DHL Express, Globalmail & other international couriers
- DHL Express orders are delivered within 1-3 days from the date that is shipped
Customs, Duties & Taxes
- all EU orders will NOT be subject to any import duties, fees & taxes
- for orders outside the EU any import duties, fees & taxes are the responsibility of the customer.
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Customs authorities require that we state the value of your order directly on your package. Customs agents have the right to release or deny release of your package, ask for additional information and in rare cases, they may also delay delivery.